Customer Collaboration Lead eCommerce

Supply Chain Utrecht Full-time Netherlands

Job Description

Will you be joining our ambitious Global Supply Chain organisation? We are on the look out for a Customer Collaboration Lead eCommerce.

Within this role you will act as a single point of contact for our online pure players who operate on global or regional level. Together with the international Key Account Manager and the customer commercial & supply chain representatives you will build a joined strategic agenda to drive consumer value through supply chain collaboration. In this role you work closely with the international sales teams & commercial market teams (Sales & Supply Chain) and customers to identify opportunities based on commercial-and operational objectives to determine and validate improvement initiatives.  


  • Co-creating strategic vision for your accounts together with sales & MSU and develop Customer Business Plan
  • Developing granular cost-to-serve visibility / dashboard
  • Building a global supply chain community within JDE for the eCommerce customers
  • Facilitating and structuring a tiered daily management of the operational metrics
  • Driving performance control system based on standard KPIs, systematic problem solving based on root cause analysis, and systematic.


If you have the courage and confidence to venture into new cultures & territories, and you're brimming with an entrepreneurial spirit and a drive to succeed, you’ll fit right in at JDE. We roll up our sleeves, pitch in, and get our hands dirty to break new ground. Committed to playing at our best, we think bigger and move faster, always rising to the challenge that matters most and celebrating the wins that count.

For this role as a Customer Collaboration Lead eCommerce, we’re looking for someone who has the following skills and experience:

  • A completed bachelor degree in Supply Chain, Economics, Commercial
  • Minimum of 7+ years’ experience and 3-5 yrs experience in a relevant position
  • Prior experience in an eCommerce customer facing- / supply chain role
  • An excellent ability to manage stakeholders (internal & external) and building lasting trustful relationships
  • Good overall knowledge of the Order to Cash business processes
  • Good understanding of the SAP functionality of the relevant function(s)
  • Affinity to system and process flows and ability to work on IT related projects (such as EDI, Robotics, PowerBI)
  • Fluency in English is essential.

Does this sound like you? Don't hesitate to apply as we are looking forward to drink a cup of tea and coffee with you! 

Additional Information

Your application at JDE
If you are interested in this career opportunity at JDE, hit the “I’m interested” button and upload your application. After receiving your application we will do our utmost to give you quick feedback. Part of the recruitment procedure at JDE will be an online assessment, followed by interviews. A pre-employment check can be part of the recruitment process.

For more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it’s amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of unleashing the possibilities of coffee and tea to create a better future. Today, our coffee & tea portfolio is available in more than 100 developed and emerging markets, through a portfolio of over 50 brands that collectively cover the entire category landscape led by leading household names such as L’OR, Jacobs, Senseo, Tassimo, Douwe Egberts, Old Town, Super, Pickwick and Moccona. 

JDE is part of JDE Peet’s, the world’s largest pure-play coffee and tea company, headquartered in The Netherlands.

What’s it like to work at JDE?

We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious – JDE: A coffee & tea for every cup.

At JDE, we're Made to Stand Out. Every day we are progressive in outlook, ambitious in nature, resourceful in action and decisive in approach, bringing coffee and tea moments to everyone around the world.